As a team, we’re always looking for ways to better serve homeowners who are considering selling and downsizing. When we think about real experience and honest perspective we always appreciate receiving feedback from clients. Having these questions answered is key to how we continue to improve and guide our clients.
We were fortunate to receive this feedback from our clients Rob & Mary:
1. Looking back, how do you feel about the decision to sell and downsize?
The decision to sell and downsize was the right one at the right time. We enjoyed our home and property but maintaining the buildings and grounds were becoming increasingly more difficult. We felt we would rather move now rather than wait until it became an overwhelming task. We were still well enough to sort, pack and move much of what we wanted to keep.
What was your biggest concern before the move, and how did it turn out?
Our greatest concern was the timing of the sale because we had committed to a rental. We wanted possession of the rental for at least a week before closing. An early closing would have meant moving our belongings twice. It all worked out perfectly with an 8 day overlap which gave us time to move out and clean the house with less pressure.
3. Was there anything our team did that helped make the process easier or less stressful?
Communication from the team was great. It brought peace of mind rather than being left wondering.
Is there anything we could have done more — or differently — to better support you?
We can’t think of any improvements as we were so pleased with Haven Realty.
Is there anything you wished you had known before selling your home?
Be prepared to spend a fair amount of money to meet the buyers requests and keep the potential sale from falling apart. For example: servicing/repair of wood stove, water treatment, furnace, HVAC, heat pumps etc.
If a friend or neighbour was thinking about downsizing, what advice would you give them?
As seniors, do it while you are still able and it’s your choice. Start with Haven Realty.
Client feedback helps us improve how we guide others through what can be a very emotional and important transition. We value honesty and are always working to raise the bar.